Patient Information

At Willow River Veterinary Services in Charlottesville, Virginia, we believe in treating your family, like our family. We know your time is valuable, and we will always strive to serve you at your appointment time. From time to time, an urgent patient may come in causing a delay, but we will be sure to communicate with you any cause for delay and work with you to help you stay on your busy schedule.

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To help us be more efficient with your time, please complete the following forms and bring them to your next appointment.

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Appointment Policy

Just as we will do everything in our power to serve you in a timely manner, we ask that our clients arrive at their designated appointment time. Patients who arrive more than 10 minutes late to their appointment may be asked to wait or reschedule.

Payment Policy

We require full payment at the time of service. For your convenience, we accept most major credit cards and cash.

In some cases, our furry family members may need unexpected care that pinches our budgets. In those cases, we are happy to work with our patients with financing options through Scratch Pay and CareCredit.

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